The Accounting Department handles the financial transactions for the company. They keep day-by-day records of business transactions, prepare financial statements and tax returns, prepare and file reports required by state insurance divisions, and issue payroll as well as other types of checks.

Current Openings in Accounting Services:
Accounting Clerk I

Location:	Springfield, Missouri
Education / Experience:	High school diploma required. Five years or more of data entry/clerical work experience may be substituted.
Specific Knowledge:	General business accounting and bookkeeping knowledge necessary. Insurance accounting helpful but not required. Basic knowledge of Microsoft Excel and Microsoft Outlook required. Experience with ANPAC's CICS and Accounting systems preferred. Experience with web-based office supply systems preferred.
Specific Abilities:	Proficient data entry (min 40wpm) and 10-key input skills required. Professional and pleasant demeanor with internal and external customers required. Must be detail-oriented with a high aptitude for learning. Must be self-motivated, highly dependable and have good written and verbal communication skills. Must be able to prioritize and multi-task in order to meet daily deadlines.
Position Information:	Sort and prepare journal entries, system checks and manual checks for data entry. Perform data entry of journal entries, system checks and manual checks for posting to the general ledger. Maintain archival files of accounts payable invoices and journal entries by properly filing documents by vendor name or general ledger account number. Process daily bank deposits via web-based banking system. Assist with escheat check processing by opening mail and performing data entry functions. Perform weekly inventory of divisional office supplies/forms. Various filing/general clerical responsibilities. Assist in back-up of Accounting Specialist.

Accountant I

Location:	Springfield, Missouri
Education Equivalent:	This position requires a a college degree in Accounting.
Specialized Training:	Insurance accounting preferred. Must have experience with financial reporting preferably in Insurance industry. Working knowledge of MS Office including Word, Excel and Outlook required.
Specific Abilities:	Must possess high level of accuracy and attention to detail. Ability to be an effective team player required. Must be dependable and conscientious. Excellent analytical skills required. Must be able to properly organize daily, weekly, and monthly priorities. Good keyboarding (40 wpm) and 10-key skills required. Ability to assume a high level of responsibility.
Knowledge:	Working knowledge of Statutory and GAAP accounting principles.
Position Information:	Jointly responsible for the accurate and timely preparation, analysis and filing of the NAIC quarterly and annual statutory financial statements and all required supplements to meet regulatory requirements. Jointly responsible for the accurate and timely preparation, analysis and filing of the NAIC quarterly and annual statutory financial statements and all required supplements to meet regulatory requirements. Jointly responsible for the accurate and timely preparation and analysis of monthly and quarterly statutory financial reports provided to management and the Board of Directors. Actively participates in the monthly, quarterly and annual financial closing process. Processes month-end/quarter-end journal entries, analyzes and adjusts accruals, and verifies appropriate allocation of expenses by company, general ledger account, cost center, line of business and state. Research and prepare check requisitions for complex accounts payable transactions. Properly record transactions by posting date, company, general ledger account number, cost center, line of business and state. Perform internal cost allocations of equipment and supplies. Responsible for processing miscellaneous deposits. Properly record transactions by posting date, company, general ledger account number, cost center, line of business and state. General ledger account analysis/reconciliation. Cross-train on other departmental responsibilities as needed. Assist in satisfying internal and external audit requests.

The Actuarial Services Division determines and justifies rates for automobile, homeowners and rental owners, and other support lines of insurance. They are also accountable for product rates, rating rules, forms, and policy wording of all underwriting rules and standards.

Current Openings in Actuarial Services:
Actuarial Analyst I

Location:	Springfield, Missouri
Education / Experience:	College degree required with emphasis in mathematics, finance, or related field. Successful completion of at least one actuarial exam required.
Specific Knowledge:	Good mathematical aptitude is required. Must possess excellent communication skills. Computer experience with knowledge of spreadsheet software required, knowledge of relational database queries or other programming languages desired.
Position Information:	Assist in preparation of assigned rate reviews, including analysis of competitor rate levels. Assist in preparation of filings for submission to state insurance departments. Includes justification of all rates and rules. Prepare and submit special project filings. This includes symbol filings, model year filings, territory/zone changes, and other non-rate review filings. Complete miscellaneous projects. This will include the review of competitor quotes (decs) as received from Underwriting, and other requests for information not included in standard rate reviews.

The Claims Services Division is responsible for handling and settling claims. They work with Divisional Support's Special Investigations Unit (SIU), Minor Impact Soft Tissue Unit (MIST), and industry officials to control severity as well as handle the administration of claim files and draft requests.

Current Openings in Claims Services:
Claims Manager

Location:	Springfield, Missouri
Education / Experience:	College degree or equivalent experience required. Previous management/leadership experience preferred.
Specific Training:	Must have extensive (minimum 7 years) experience in auto and/or property claims handling. Proficient computer skills including working knowledge of claims/expert systems, Word, Excel and Outlook required.
Specific Abilities:	Must possess excellent verbal and written communication skills. Excellent organizational skills required with the ability to effectively plan and prioritize short-term and long-term goals/objectives/actions. Must have the ability to appropriately apply knowledge/experience, regulatory/legal requirements and company guidelines to claims processes. Effective decision-making skills required with the ability to assess data and make fact-based decisions in a timely manner. Must demonstrate high integrity.
Position Information:	The Claims Manager's role includes making decisions, implementing processes, and measurably improving operations. This involves supporting ANPAC Team Member transactions through workflow planning, performance management, process improvement, and continuous learning behaviors. This position requires a working knowledge of and compliance with applicable EEO laws, other labor relation laws and regulations, wage and hour regulations, and company human resource policies, systems, and procedures, etc. II. Claims Managers are expected to manage the customer demand volumes and performance vs. expectations on a daily basis by applying a management process, which is driven by clear expectations and appropriate measures. Claims Managers should actively support ANPAC Team Members' daily transactions by clarifying boundaries of authority for policies, escalation, and exceptions to claims settlement. Claims Managers should actively champion the continuous improvement processes by managing barrier identification and removal, participating in new process design, and driving existing process re-design, following the established BEST Model. Possess and role model knowledge and an ability to learn and adapt. Knowledge includes programs, processes, and business components.

Claims Representative

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree; insurance training preferred.
Specific Training:	A Minimum of 2 years of telephone adjusting or equivalent field experience is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding construction terminology. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Ability to handle moderate size first and third party claims. Good claims investigative skills. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with the public and company personnel cordially and respectfully. Must have considerable knowledge of policy forms and coverages. Construction terminology is helpful.
Position Information:	Assume responsibility for low to medium severity injury claims, including soft tissue, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, and make appropriate and timely payments. Communicate and negotiate decision with appropriate parties to conclusion.

Claims Representative - Property

Location:	Springfield, MO
Education / Experience:	College degree required or equivalent work experience; some insurance training/experience required.
Specific Training:	A Minimum of 2 years of telephone adjusting or equivalent field experience is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding construction terminology. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Ability to handle moderate size first and third party claims. Good claims investigative skills. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with the public and company personnel cordially and respectfully. Must have considerable knowledge of policy forms and coverages. Construction terminology is helpful.
Position Information:	Assume responsibility for low to medium severity Section 1 type claims and management of I/A personnel. Review facts of loss and determine details of coverage via the computer system. Determine investigative needs to assess damages, cause of loss, and coverage. Document computer log with results of review and intentions for handling. Contact relevant parties (insureds, contractors, mortgage companies, etc.). Take recorded statement. Explain claims process and coverages. Begin investigation and identify SIU indicators, etc. Document computer log. Determine inspection needs, including any salvage/subrogation potential, order police reports, fire reports, take witness statements, review field reports and photos, etc. Document computer log. Compile information for decision making. Assess any follow-up investigative needs. Determine scope of coverage and damages, and make decision. Document computer log. Effectively communicate decision to insured. Document computer log.

Field Claims Representative - Louisville, Kentucky

Location:	Louisville, Kentucky
Education / Experience:	College degree required or equivalent work experience. Insurance training/industry courses required.
Specific Training:	Property claims experience required. MS Word, Outlook, and Excel experience/proficiency preferred. Property software proficiency required.
Specific Abilities:	Have ability to collect and assess facts, make decisions concerning coverage and liability, and work with insureds, claimants, attorneys and other professionals in an effective manner. Must possess effective leadership skills, including the ability to properly organize priorities on a daily, weekly and monthly basis and be a team leader.
Specific Knowledge:	Must possess highly developed knowledge of appropriate state laws.
Position Information:	Assume responsibility for all Section 1 and Section 2 type claims. Assume responsibility for operation of independent field office. Review facts of loss and determine details of coverage via the computer system. Determine investigative needs to assess damages, cause of loss, and coverage. Order police reports, fire reports, determine scope of coverage, etc. Document claim file with results of review and intentions for handling. Personally contact relevant parties, where possible. Take recorded statement. Explain claims process and coverage. Begin investigation and identify SIU indicators, etc. Document claim file. Personally conduct field investigations, unless independent adjuster assignment is deemed in the best interest of the customer and the company. Assess salvage/subrogation potential and monitor to conclusion. Complete risk evaluation for underwriting and claims purposes. Document claim file. Prepare field report (including estimate and other documentation, etc.). Document claim file. Effectively communicate claim adjustment to all relevant parties, handling to conclusion. Document claim file.

The Corporate Actuarial Services Division is responsible for managing the risk of catastrophe events through catastrophe modeling. They manage the Reinsurance Program ensuring the company has appropriate coverage. In addition, they determine proper pricing and reserving for specialty market insurance products such as collateral protection insurance, credit property insurance, GAP insurance and mortgage security insurance.

Current Openings in Corporate Actuarial Services:

The Divisional Support area handles claims litigation (Litigation Unit), special investigation of alleged fraud, arson, etc. (SIU Unit), claims involving minor impact and soft tissue injuries (MIST Unit), claims involving agents' errors or omissions (E & O Claims), and legal matters involving the corporation.

Current Openings in Divisional Support:

The Human Resources Department is responsible for Team Member recruitment, hiring, benefits and salary administration, employee services, employee relations and communications, corporate training and development efforts, coordination and communication of corporate continuous improvement initiatives, and security.

Current Openings in Human Resources:

Multiple Line Information Technology Services is charged with providing software that aids our agency force in efforts to market our products and service our clients. Telecommunications and Distributed Systems are also housed in this division. The department also provides programming which allows our agents and home office personnel to send information electronically. The mainframe computer system, mailroom services, and purchasing/supplies inventory are all aspects of this division.

Current Openings in Multiple Line Information Technology Services:
Software Engineer

Location:	Springfield, Missouri
Position Description:	After an initial 2-3 month paid training period and with the support of an on-going mentoring program, you will be responsible for the analysis, design, programming, testing, documenting and installation of software that supports our end-users, agents, and most importantly our customers' insurance policy needs.
Education / Experience:	4-year degree in computer information systems or related field or equivalent work experience Knowledge of programming in Cobol, .net or Java (Cobol is a plus but not required) Knowledge of coding SQL (DB2 preferred) Knowledge of insurance operations is a plus, but not required Knowledge of Microsoft Office tools, e.g. Excel, Word
Skills Needed to be Successful:	It's important to like what you do. Ask yourself if these duties of a software engineer match your strengths. Do you enjoy the challenge of analyzing a business problem and coding a solution? Do you like to work within a team and also possess the individual initiative and commitment to take ownership and responsibility for handling issues quickly and accurately? Do you multitask well in a highly evolving, fast-paced environment? Do you have strong communication/people skills to bridge IT and the end-user?

The Multiple Line Marketing team members assist the multiple line exclusive agents and the field management team by providing products and services that contribute to their ability to build and nurture client relationships.

Current Openings in Multiple Line Marketing:

The Underwriting Services Division is responsible for maintaining policy issue, acceptance of risks, underwriting, rating and coding, renewals, and premium payments for those states in which ANPAC/ANG/PACIFIC is currently operating. The division also has the responsibility of field training and product knowledge.

Current Openings in Underwriting Services:
Licensed Customer Service Representative

Location:	Springfield, Missouri
Education / Experience:	College degree preferred. Property and Casualty License Required.
Specific Knowledge:	Prior Customer Service experience in an agency office is preferred.
Specific Abilities:	Must have prior experience in the insurance industry. Incumbents of this position must be proficient in Microsoft Word, Excel and Outlook. Incumbents of this position must have professional written and verbal communication skills. They must have proven analytical skills to assimilate various information from multiple sources upon which to base quick and accurate decisions.
Responsibilities	This position is for a licensed representative that would be located in the ANPAC Home Office Client Service Center. Responsibilities for the position include handling a large volume of inbound telephone calls from clients regarding their personal lines policies. The representative would be responsible for quoting and binding coverage on personal lines policies. They would provide service by answering questions and submitting changes on policies. The representative is required to maintain all continuing education requirements for their P&C License. This position does not include sales quotas and is not commission based.

Licensed Customer Service Representative

Location:	Springfield, Missouri
Education / Experience:	College degree preferred or 1-3 years prior insurance experience. Property and casualty insurance license required.
Specific Knowledge:	Completion of the following course: INS 21,22,23 or the educational equivalent through the Insurance Institute of America or equivalent industry experience. Customer service training/experience is preferred.
Specific Abilities:	Normally must have two to three years experience in the insurance industry. Incumbents of this position must understand products and system functions. Must be proficient in Microsoft Word, Excel and Outlook. Must be able to maintain congruous working relationships with representatives from various areas of the company. Incumbents of this position must have professional written and verbal communications skills. Must have the proven analytical skills to assimilate various information from multiple sources upon which to base quick and accurate decisions.
Responsibilities	Assume responsibility for licensure requirements and full fiduciary responsibility to the insured while adhering to the company guidelines for profitability. Maintains full binding authority in assigned states. Provide service and conduct professional insurance reviews for clients that have been transferred to the Home Office Agency. Maintain a high level of understanding of policy rating and procedures. Knowledge of basic underwriting guidelines and requirements for auto, motorcycle, recreational vehicle, home, boat, rental owner property and related endorsements required. Must be familiar with all departments to maintain smooth transfer of information. Must be able to use analytical and judgment skills to make independent decisions. Provide service to clients that call the 1-800-CAR-BUFF telephone line regarding quotes and/or service on their specialty car. They will be use multiple data management systems through ANPAC and AMIG to provide service for the specialty car market. Participate in developing new methods and procedures for handling and resolving the varied array of calls received.

Regulatory Compliance Analyst I

Location:	Springfield, Missouri
Education / Experience:	College degree required with at least a 3.0 GPA (on a 4.0 point scale).
Specific Knowledge:	A minimum of three to five years in filing and compliance, or equivalent experience in Actuarial or Underwriting Services required. Insurance courses desired. Knowledge and understanding of policy language, rules, rates, and Underwriting Guidelines are required. Must have the ability to interpret insurance terminology, laws and regulations and assess their impact to current ANPAC programs.
Specific Abilities:	Position requires technical and analytical skills as well as a good understanding of the functions and responsibilities of all departments within the Company. Excellent communication skills, both written and verbal, are required. Personal computer skills are also necessary, including MS Office programs- Word, Excel, Access, Outlook, and other database software. Must have the ability to plan, prioritize, organize, and multi-task. Solid project management skills and a strong work ethic are required.
Position Information:	Prepare timely filing submissions to comply with state requirements for rate, rule and form filings. Communicate with Agent and insured regarding changes/updates. Create memo by working with Information Services, MITS & OIS, and distribute to agents and insureds. Communicate with MITS and IS regarding programming changes necessary for updating systems to comply with filed program changes and state insurance statutes and regulations. Work with Underwriting Services regarding filing and implementing underwriting guidelines to comply with state requirements and encourage achievement of underwriting profit. Acts as liaison between company and state insurance departments during discussions and negotiations related to rate, rule, and form filings resulting in approval of desired changes. Research and analyze state regulations, statutes, and case law to ensure compliance within state and company guidelines. Create, develop, maintain and revise forms, policies, endorsements, flyers, binders etc. as necessary.